Bei den St. Pauli-Landungsbruecken 9 20359 Hamburg
Reviews and Ratings
Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
great service
ideal location
standard rooms
pricey for what is offered
7.6/10
Very good
Rooms
7.3
Location
7.7
Service
8.0
Dining
7.0
Guest reviews
7.6/10
based on 6 reviews
4/5
based on 1684 reviews
8.5
8.5/10 based on 4032 reviews
#52 of 347 hotels in Hamburg based on Tripadvisor
Charles
United Kingdom,
December
2023
7.6/10
The hotel offers a comfortable stay with functional rooms and friendly service. While the dining options could be better, the location is convenient with easy access to attractions in Hamburg.
Rooms
8.0
The room was comfortable and immaculately clean, with floor-to-ceiling windows offering views of the harbor and nearby buildings.
Service
9.0
The staff at the hotel, especially Linda at reception, were excellent and went out of their way to ensure a pleasant stay.
Location
7.0
The hotel's location is really good, with close proximity to popular spots in Hamburg, although it can get a bit noisy on weekends.
Dining
7.0
The dining experience offered high-quality items in the buffet, but the value for money could be improved.
Facilities
7.0
The hotel facilities were satisfactory, with options like dry cleaning, laundry, and tours/ticket assistance available.
Judith
United Kingdom,
August
2023
7.4/10
I had a mixed experience at the hotel. The rooms were quite standard and lacked decorations, which was a bit underwhelming given the price. On the bright side, I had a corner room with floor-to-ceiling windows offering great views. The service was fantastic, especially the port and river staff who were extremely helpful and accommodating when my flight got canceled. However, I felt a bit shy to ask for certain amenities. The location, although not overly impressive and with a mix-up in bed types, is perfect for exploring the inner city of Hamburg. The proximity to nightlife and the stunning views from the 20th-floor bar were definite highlights. The dining experience was good overall, with a variety of choices; however, the room service layout was a bit odd. The hotel facilities were decent, though not exceptional. Ultimately, the hotel offers some good aspects but also has room for improvement.
Rooms
7.0
The rooms were quite standard, although lacking in decorations. I expected more for the price, but having a corner room with floor-to-ceiling windows was a nice touch.
Service
9.0
The service was top-notch, with the port and river staff being very helpful and accommodating. I only wish I had been more assertive in asking for amenities.
Location
8.0
The hotel's location is ideal for exploring the inner city of Hamburg, right around the corner. Great for accessing waterfront attractions and enjoying superb views from the rooftop bar. However, it's located near the red-light district and a gentrified neighborhood, which may not suit everyone.
Dining
7.0
The dining experience was good, with a well-spread selection of choices. However, the placement of items was a bit odd, and the final pricing could be clearer.
Facilities
6.0
The hotel facilities were decent, offering the basics without any standout amenities. The value for money could be improved in this aspect.
great service
standard rooms
Mick
United Kingdom,
July
2023
6.8/10
The hotel offers a budget-friendly stay with a view over the harbor but lacks in some room aspects. The service aims for politeness but can be hit or miss. However, the location is close to major attractions, and dining can be pricey but excellent at times.
Rooms
7.0
The room on the third floor had a view over the harbor, but it overlooked a less appealing site with weeds and an air con plant.
Service
6.0
The staff here are friendly, but my experience with the hotel service was mixed, as some were unhelpful and inattentive.
Location
8.0
The hotel's location is a big plus, being close to the river, subways, and major Hamburg streets, offering easy access to the city's lively spots.
Dining
7.0
The dining options at this hotel can be a bit expensive, but the quality of food is excellent, especially for Japanese cuisine.
Facilities
6.0
The hotel provides basic facilities, but nothing extraordinary was noted.